FAQs

3G

Will any 3G GSM phones get 3G speeds on the i wireless 3G network?

What if 3G isn't available in my area?

How does 3G benefit me?

Will 3G GSM USB modems or dongles work on our 3G network?

How can I take advantage of 3G?

Where does i wireless offer 3G coverage?

What happens to my 3G call if I leave the 3G area?

Will 3G affect my current data plan rate?

What is 3G?

4G

Where does i wireless offer 4G coverage?

Will current customers be eligible for a discount on a 4G phone?

How does 4G benefit me?

How can I take advantage of 4G?

What happens to my 4G call if I leave the 4G area?

When will 4G be available?

Will 4G affect my current data plan rate?

What is 4G?

Alcatel

Is the Alcatel PC Suite compatible with all Alcatel phones?

What are the PC requirements for the Alcatel PC Suite?

What is the Alcatel PC Suite?

Amber Alerts

What should I do if I do not receive an AMBER Alert?

What is the AMBER Alert service?

Is there a charge for receiving AMBER Alerts?

Android

Nexus S Software Update

BlackBerry®

How do I download applications to my phone?

Can I get Internet access with my BlackBerry®?

Can I get a BlackBerry® smartphone without a voice plan?

I’m having trouble with streaming audio, video or tethering on my BlackBerry device, is there a fix?

Can I access my personal e-mail on my device?

How do I update my BlackBerry® software?

Can I access corporate e-mail?

GSM Technology

What is a SIM card or Smart card?

How is GSM different?

What frequencies does GSM use?

What is GSM?

What does GSM do?

What is PCS?

i guarantee

How do I return a phone purchased at www.iwireless.com?

How do I return my phone?

How do I change my plan?

Does the 'i guarantee' apply to all products and services?

Is my MEGAtalk phone or service covered under the 'i guarantee'?

What is the i guarantee?

International Long Distance

How do I set-up my account for international long distance?

Can MEGAtalk Pay In Advance customers call internationally?

How do I make a call to another country?

Where can I find per-minute rates for the countries I want to call?

Do I need a special phone to call international numbers from the US?

Mobile Web & Mobile Connect

How much data do I need?

my5 Nationwide Calling

Can I add an international number as a my5 contact?

What if I forget my username and password to my5 Account at www.iwireless.com?

Are text and picture messages to my my5 contacts free?

What is my5?

What numbers can be added as a my5 contacts?

How often can I modify a my5 contact numbers?

Can I add a 1-800 number as a my5 contact?

How do I add or change a my5 contacts?

How long does it take to complete a contact change?

Online Bill

How do I signup for online bill?

Picture and Video Messaging

Can I send picture/video messages to more than one person at a time?

What if I send a picture or video message to someone that does not have a picture/video capable phone?

What is picture and video messaging?

If I have my phone turned off, will I still receive picture/video messages?

Can I send and receive picture/video messages with someone on another mobile network?

What is the file size limit on the pictures/videos I can send and receive?

Will I be able to receive a picture/video message if I don't have a picture/video messaging phone?

How do I get picture and video messaging?

How much does it cost to send/receive a picture/video message?

Can I send pictures/videos to an e-mail address?

Do picture/video messages in my phone's inbox expire?

What is my picture and video messaging email address?

Switch to i wireless

How do I move my number to i wireless?

What information will I need to bring to an i wireless retail location?

Will I be able to use the phone right away?

When do I cancel service with my old carrier?

Taxes and Fees

What is the Regulatory Fee charge?

What are the state and local taxes?

What is the Federal USF charge?

What is the Wireless 911 Surcharge?

What is the TRS fee?