FAQs

4G

Will any 4G GSM phones get 4G speeds on the iWireless 4G network?

What is 4G?

How can I take advantage of 4G?

What happens to my 4G call if I leave the 4G area?

How does 4G benefit me?

Will 4G affect my current data plan rate?

Where does iWireless offer 4G coverage?

Alcatel

Is the Alcatel PC Suite compatible with all Alcatel phones?

What are the PC requirements for the Alcatel PC Suite?

What is the Alcatel PC Suite?

Android

Nexus S Software Update

BlackBerry®

Can I access corporate e-mail?

How do I download applications to my phone?

Can I get Internet access with my BlackBerry®?

Can I get a BlackBerry® smartphone without a voice plan?

I’m having trouble with streaming audio, video or tethering on my BlackBerry device, is there a fix?

Can I access my personal e-mail on my device?

How do I update my BlackBerry® software?

Contract Usage Notifications

Can I opt-out of receiving these messages?

How do I sign up to receive Usage Notifications?

How often will I receive Usage Notifications?

What are Usage Notifications?

GSM Technology

What does GSM do?

What is PCS?

What is a SIM card or Smart card?

How is GSM different?

What frequencies does GSM use?

What is GSM?

Handset Protection Program

Who is eSecuritel?

How many claims am I allowed?

What can I do online?

How do I file a claim?

When can I enroll in eSecuritel insurance?

How much does it cost?

Will I get the same phone for an approved claim?

What is my coverage?

iGuarantee

Is my No Contract phone or service covered under the iGuarantee?

What is the iGuarantee?

How do I return a phone purchased at www.iWireless.com?

How do I return my phone?

How do I change my plan?

Does the iGuarantee apply to all products and services?

International Long Distance

Where can I find per-minute rates for the countries I want to call?

Do I need a special phone to call international numbers from the US?

How do I set-up my account for international long distance?

Can No Contract customers call internationally?

How do I make a call to another country?

MEGArewards No Contract Loyalty Program

Can I purchase points?

How do I redeem my points?

How do I get points?

Do I lose my points if my account expires?

Can I use my points on a product that I already purchased?

How do I enroll?

What if I purchase a phone with points discounts and I return it, will I get my points back?

How do I know how many points I’m earning?

Are my points automatically on my account?

Can I give my points to another customer?

What is No Contract Online Account Management?

What is MEGArewards?

Can I cash in my points for cash?

How do I check my MEGArewards balance?

Do my points expire?

Mobile Web & Mobile Connect

How much data do I need?

my5 Nationwide Calling

How do I add or change a my5 contacts?

How long does it take to complete a contact change?

Can I add an international number as a my5 contact?

What if I forget my username and password to my5 Account at www.iwireless.com?

Are text and picture messages to my my5 contacts free?

What is my5?

What numbers can be added as a my5 contacts?

How often can I modify a my5 contact numbers?

Can I add a 1-800 number as a my5 contact?

Online Bill

How do I signup for online bill?

Picture and Video Messaging

Can I send and receive picture/video messages with someone on another mobile network?

If I have my phone turned off, will I still receive picture/video messages?

How do I get picture and video messaging?

What is the file size limit on the pictures/videos I can send and receive?

Will I be able to receive a picture/video message if I don't have a picture/video messaging phone?

Can I send pictures/videos to an e-mail address?

How much does it cost to send/receive a picture/video message?

What is my picture and video messaging email address?

Do picture/video messages in my phone's inbox expire?

What if I send a picture or video message to someone that does not have a picture/video capable phone?

What is picture and video messaging?

Can I send picture/video messages to more than one person at a time?

Short Code

Does iWireless support short codes?

Switch to iWireless

Will I be able to use the phone right away?

When do I cancel service with my old carrier?

How do I move my number to iWireless?

What information will I need to bring to an i wireless retail location?

Taxes and Fees

What are the state and local taxes?

What is the Federal USF charge?

What is the Wireless 911 Surcharge?

What is the TRS fee?

What is the Regulatory Fee charge?