i wireless - A T-Mobile Affiliate
Ringtone, Games and More my5 Account
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Phones
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Help Topics

FAQs

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Amber Alerts
A subscriber states they did not receive an AMBER Alert. What should I do?
Is there a charge for receiving AMBER Alerts?
How often can a subscriber update their zip code area?
What is the AMBER Alert service?
Will the subscriber receive an AMBER Alert email to the email address provided at set-up?
A subscriber called in stating they received multiple AMBER Alerts for the same child. Why is that?
 
GSM Technology
What is PCS?
What is a SIM card or Smart card?
How is GSM different?
What frequencies does GSM use?
What is GSM?
What does GSM do?
 
i guarantee
How do I change my plan?
Does the 'i guarantee' apply to all products and services?
Is my MEGAtalk phone or service covered under the 'i guarantee'?
What is the ‘i guarantee’?
How do I return a phone purchased at www.iwireless.com?
How do I return my phone?
 
International Long Distance
Do I need a special phone to call international numbers from the US?
If rates change, will I be notified?
Do you offer special rates to other countries?
What is the ‘+’ key and how do I use it?
Can I receive international calls? How much do they cost?
How do I set-up my account for international long distance?
Can MEGAtalk Pay In Advance customers call internationally?
How do I make a call to another country?
Will rates change?
Do calls from Mexico and Canada cost less with this service?
What should I expect to see on my i wireless bill?
Where can I find per-minute rates for the countries I want to call?
 
Mobile Web Plus & Mobile Connect Settings
How do I set-up my Nokia phone to use Mobile Web Plus or Mobile Connect?
How do I set-up my Samsung phone to use Mobile Web Plus or Mobile Connect?
How do I set-up my Motorola phone to use Mobile Web Plus or Mobile Connect?
How do I set-up my Sony Ericsson phone to use Mobile Web Plus or Mobile Connect?
 
my5 Nationwide Calling
Do my5 Nationwide Family Plans still include unlimited calling to others on their plan?
What if I forget my username and password to my5 Account at www.iwireless.com?
Can I add an international number as a my5 contact?
I own a business and would like to get my5 plans for my employees. Would I have to use my personal social security number or could I use the business tax id number instead?
What if I accidentally enter a wrong number when I am setting up my account on the website?
How long does it take to complete a contact change?
What numbers can be added as a my5 contacts?
If I change my email address, how do I maintain my my5 account or update it with my new email address?
Can PDA’s and Smart phones subscribe to my5?
What happens if I make a mobile number change?
Why do I get free calls to my friend's office but not when he calls me?
What if I want to change my mobile number, how does this affect my contacts in my5 account?
How can I check to see if I am on the best my5 rate plan?
How often can I modify a my5 contact numbers?
Will my5 contacts still work when roaming on another carrier's network?
If I have a my5 plan, can I still add mobile-to-mobile or unlimited incoming to my account?
What if I receive my bill and notice that one of the my5 contact numbers that I requested be changed at a retail location or called into CFS was incorrect?
What is my5?
Are text and picture messages to my my5 contacts free?
Can I make changes to my my5 contact list while my account is suspended?
How do I add or change a my5 contacts?
Can I add a 1-800 number as a my5 contact?
Do I need a new phone for my5?
My parents are thinking about adding me to their my5 Family Plan. Would I have my own my5 account or would my parents control my5 contacts?
How do I make changes using the my5 Account at www.iwireless.com?
Can I have more than five contacts?
Can I call my my5 contacts while traveling internationally?
What happens if someone on my5 contact list changes his or her number?
When I sign up on a my5 rate plan, can I start calling my5 contacts immediately and not worry about the minutes I am using?
What happens if I block my outgoing caller ID?
How do I know which numbers I should use as my my5 contacts?
Can I add a pay in advance number as a my5 contact?
 
Wireless Local Number Portability
Will I be able to use the phone right away?
What else should I consider when moving my number to i wireless?
I'm ready. How do I move my number to i wireless?
What information will I need to bring to an i wireless retail location?
Will I be able to dial 911 in an emergency?
When do I cancel service with my old carrier?
How long will it take to move my number?
Why can't I use my old phone?
Can I move my home phone number to i wireless?
How much will it cost me to bring my number to i wireless?