Hearing Aid Compatibility with Mobile Phones
When some mobile phones are used near some hearing devices (hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference noise, and phones also vary in the amount of interference they generate.
Hearing Aid Compatibility (HAC) Ratings
The wireless telephone industry has developed ratings for some of their mobile phones, to assist hearing device users in finding phones that may be compatible with their hearing devices. Not all phones have been rated. Phones that are rated have the rating stated on the box or will display the following icon:
The ratings are not guarantees. Results will vary depending on the user’s hearing device and hearing loss. If your hearing device happens to be vulnerable to interference, you may not be able to use a rated phone successfully. Trying out the phone with your hearing device is the best way to evaluate it for your personal needs.
M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.
Compatible Phones Offered by i wireless
Each handset model is described by its capabilities regarding features and functionality. The categories are as follows:
Basic handsets - Entry level handsets that are offered for a low cost.
Alcatel OT-356 (rated M3)
Alcatel OT-665A (rated M4)
Motorola WX345 (rated M3/T3)
Motorola Clam WX416 (rated M3/T3)
Nokia 2720 (rated M3/T3)
ZTE Z221 (rated M3/T3)
Feature handsets – Handsets with more advanced capabilities.
Alcatel OT-838 (rated M3)
Alcatel OT-875T Mini Q (rated M3/T4)
Alcatel OT-888A (rated M3)
Alcatel OT-901S (rated M3)
Nokia 3710 (rated M3/T3)
Smartphones/PDAs – Handsets that run complete operating system software as a platform for application developers.
Alcatel 908S (rated M3/T3)
Alcatel 918 (rated M3/T3)
Alcatel ONE TOUCH M'POP (rated M3/T4)
BlackBerry® Curve™ 9360 (rated M3/T3)
BlackBerry® Pearl Flip™ 8220 (rated M3/T4)
LG Google Nexus 4 (rated M3)
HTC One S (rated M4/T3)
iWireless Liberty (rated M3/T3)
Motorola Yangtze (rated M3/T3)
Samsung Dart (rated M3/T3)
Samsung Exhibit T599 Mini (rated M3/T4)
Samsung Exhibit T759 (rated M3)
Samsung Relay (rated M3/T3)
Samsung Sidekick T839 (rated M3/T3)
Sony Xperia™ L (rated M3/T3)
Sony Xperia™ T (rated M3/T3)
These phones have been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of these phones thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of these phones for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.
Finding the Right Match for Your Hearing Aid
We recommend trying different phones before buying, to find the one that works best with your hearing aid. You may wish to visit one of our company stores to do this. If, after purchasing a handset, you discover that it does not work well with your hearing device, return it to the store where you purchased it within 14 days of activation.
Other Accessibility Options for the Deaf and Hard of Hearing
Relay Iowa is a telecommunications relay service administrated by the Iowa Utilities Board. It provides full telephone accessibility to people who are deaf, hard-of-hearing or speech impaired. Specifically trained Communication Assistants (CAs) process relay calls and stay on the line to relay conversations electronically, over a Text Telephone (TTY) or verbally to hearing parties. Relay Iowa is available 24 hours a day, 365 days a year, with no restrictions on the number of calls placed or on their length. This valuable communications tool gives all individuals who are deaf, hard-of-hearing or speech impaired the opportunity to make personal and business calls just like any other telephone user. Both TTY and voice users may initiate calls through Relay Iowa.
Relay Iowa can be reached on your i wireless phone by dialing 7-1-1. All general use handsets currently offered by
i wireless are TTY-compatible.
Communicate Via Text
Text messaging (short message service, or SMS), multimedia messaging (MMS) and e-mail are included with, or can be added to, all i wireless plans as a Feature Balance. Please see our website for more details. All general use handsets currently offered by i wireless are SMS and MMS compatible.
Digital Hearing Aids
Most new digital hearing aids use radiofrequency (RF) immune components and are thus more immune to interference. For more information on hearing aids with better immunity, contact your hearing health professional or hearing aid manufacturer.