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FAQs

Does the iGuarantee apply to all products and services?

FREEDOM PLAN CUSTOMERS
SIM Card Starter Kit fee is non-refundable. Refunds or exchanges will not be accepted for refurbished or used/demo handsets.

NO CONTRACT CUSTOMERS
No refunds can be given on activation fees, airtime/card purchases, or feature cards.

Addtionally, phones not purchased at an iWireless sales location or at www.iWireless.com are not eligible for return under the iGuarantee.

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