Contact Us

IMPORTANT INFORMATION:

iWireless has been acquired by T-Mobile, which owns MetroPCS. iWireless service will end on September 30. We invite you to join T-Mobile or MetroPCS before iWireless is deactivated after 9/30/18. Your service won’t automatically switch.


By Phone

Please call our Customer Service Department at 1-888-550-4497 or dial 611 from your iWireless phone and one of our knowledgeable and friendly service representatives will be happy to assist you.

Customer Service hours of operation:
Monday-Friday: 9 am - 7 pm
Saturday: 9 am - 7 pm
Sunday: 9 am - 5:30 pm

By Mail

iWireless
Customer Support Department
7600 Office Plaza Drive South, Suite 150
West Des Moines, IA 50266-2328

By e-mail

NOTE: We are an Iowa based company servicing customers only in Iowa and immediately surrounding states. If you live outside Iowa you might have mistaken us for another iWireless carrier with the same name. To contact the Iowa based company. Click Here

For the other i-wireless carriers, please visit their websites listed below:

i-wireless (A Kroger Co.)
www.krogeriwireless.com/contact-us

Cincinnati Bell Wireless (i-wireless)
www.cincinnatibell.com/cbw/