Find out if iWireless is in your area

Customer Service

iWireless is now T-Mobile. Most iWireless stores are closed. Some locations and vending machines will remain open through late August.

Freedom Plan Customers: Learn more about T-Mobile.
No Contract Customers: Learn more about MetroPCS.

The Customer Service Department is here to help with highly-trained customer service professionals whose only job is to make sure you remain completely satisfied for years to come.

Browse through the list of help topics in this section. If you still need help, feel free to call 1.888.550.4497 or dial 611 from your iWireless phone.

Customer Service Hours
Monday-Friday: 8 am - 8 pm
Saturday: 9 am - 7 pm
Sunday: 9 am - 5:30 pm

Customer Service Holiday Hours
New Years Day: Closed
Easter Sunday: Closed
Memorial Day: 8 am - 6 pm
Fourth of July: 8 am - 6 pm
Labor Day: 8 am - 6 pm
Thanksgiving: Closed
Thanksgiving Friday: regular hours
Christmas Eve: 8 am - 6 pm
Christmas: Closed
New Year’s Eve: regular hours

NOTE: We are an Iowa based company servicing customers only in Iowa and immediately surrounding states. If you live outside Iowa you might have mistaken us for another iWireless carrier with the same name. To contact the Iowa based company. Click Here

For the other i-wireless carriers, please visit their websites listed below:

i-wireless (A Kroger Co.)

Cincinnati Bell Wireless (i-wireless)